# INTRODUCTION

## **What is** MAGgie™**?**

MAGgie™ is an all-in-one AI assistant designed specifically for travel agents working with Outside Agents, the largest host agency in the US. MAGgie™ simplifies tasks like creating personalized travel itineraries, managing marketing plans, creating emails, social media posts, and blog posts while automating routine tasks—all with the help of AI.

Using MAGgie™, travel advisors can save time and improve productivity by leveraging AI for planning, research, client communication, and more.

## **Who is** MAGgie™ **for?**

MAGgie™ is built for professional travel agents who need to efficiently manage client information, create personalized itineraries, and handle everyday tasks such as emails and social media posts. Whether you're a seasoned advisor or just starting out, MAGgie™’s AI-driven tools help streamline your workflow.

## **Why use** MAGgie™**?**

MAGgie™ allows travel agents to:

* Automate routine tasks like emails, blog posts, and social media scheduling 
* Organize research and client details in one place.
* Create AI-powered travel itineraries based on personalized client preferences.
* Manage daily agendas and tasks efficiently by integrating Google cal or Outlook directly

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Getting Started</strong></td><td>Learn how to use MAGgie™</td><td><a href="/files/UHF7zjwcq36zmrwja3ub">/files/UHF7zjwcq36zmrwja3ub</a></td><td></td><td><a href="/pages/CyH2xJQs9yWJ1S8BYNav">/pages/CyH2xJQs9yWJ1S8BYNav</a></td></tr><tr><td><strong>Chrome Extension</strong></td><td>Feature Details </td><td><a href="/files/vxs1ER5I8VkIA0IaOqfo">/files/vxs1ER5I8VkIA0IaOqfo</a></td><td></td><td><a href="/pages/7aUFmnCMx9m4smGncsXL">/pages/7aUFmnCMx9m4smGncsXL</a></td></tr><tr><td><strong>Web Application</strong></td><td>Feature Details </td><td><a href="/files/WqTZslyWgLz3XWQj63oY">/files/WqTZslyWgLz3XWQj63oY</a></td><td></td><td><a href="/pages/xYXk11dATFI784NkMr4b">/pages/xYXk11dATFI784NkMr4b</a></td></tr></tbody></table>


# System Requirements

To use MAGgie™, ensure you have:

1. **Browser:** Currently, MAGgie™ supports Google Chrome, Microsoft Edge, and [Brave](https://brave.com/). (We recommend using it on Google Chrome.)&#x20;
2. **Account:** An **OutsideAgents** account is required to log in and use MAGgie™.
3. **Integrations (optional):** You can connect your&#x20;
   * Calendars: Either Google Calendar or Outlook calendar.&#x20;
   * Social Media: Instagram (business or creator accounts), Facebook Pages, LinkedIn (both personal accounts and pages) accounts&#x20;
   * MySite (WordPress)

{% hint style="danger" %}
Due to platform restrictions imposed by Meta, we can only connect Facebook Pages or Instagram Creator and Business accounts to MAGgie.&#x20;
{% endhint %}


# Chrome Extension

How to install the google chrome extension

1. **Google Chrome**
   1. Open Google Chrome and go to the Chrome Web Store.
   2. Search for "MAGgie by Outside Agents" or click on this [link](https://chromewebstore.google.com/detail/maggie/kooamneiaoobdmbjchbampffknmaohja)&#x20;
   3. Click the "Add to Chrome" button.
   4. After installation, pin the extension to your toolbar by clicking the extension icon and selecting the pin next to MAGgie.
   5. Log in using your Outside Agents credentials.
2. **Microsoft Edge:**&#x20;
   1. Instructions [here](https://support.microsoft.com/en-us/microsoft-edge/add-turn-off-or-remove-extensions-in-microsoft-edge-9c0ec68c-2fbc-2f2c-9ff0-bdc76f46b026#:~:text=In%20Microsoft%20Edge%2C%20go%20to,then%20select%20Allow%20to%20confirm.)
3. **Brave:**&#x20;
   1. Instructions [here](https://support.brave.com/hc/en-us/articles/360017909112-How-can-I-add-extensions-to-Brave)&#x20;

<figure><img src="/files/89B6vgBm4Af5CJntPY1e" alt=""><figcaption><p>MAGgie Chrome Extension</p></figcaption></figure>


# Web App

You can access the MAGgie™ web app via the “Marketing” tab on your Chrome extension or by clicking <https://app.mymaggie.ai/>

<figure><img src="/files/YaffnU4AbBVPzZXHL53X" alt=""><figcaption></figcaption></figure>

You’ll be directed to your dashboard, where you can start using features such as creating Marketing plans, scheduling social media, and more.

<figure><img src="/files/qCWg1blOMCSmfQu6UKMk" alt=""><figcaption><p>Homepage</p></figcaption></figure>

## Now you can access your MAGgie™ web app directly as well.&#x20;

Click on this link or copy & paste it in a new tab: <https://app.mymaggie.ai/>

If you're not already logged in, you'll be prompted to sign in - use your **MAGTAP credentials**, and you’re good to go!

<figure><img src="/files/LFDX6AMBFfoYVyr2DKKy" alt=""><figcaption></figcaption></figure>


# Integrations

Third Party Integrations

MAGgie™ seamlessly integrates with external tools, ensuring you can manage your workflow in one place.

1. **Google Calendar OR Outlook:** Sync your calendar to stay on top of tasks, deadlines, and scheduled content. MAGgie™ will automatically update your agenda based on your calendar entries.
2. **Social Media Accounts:** Link your Facebook, Instagram, and LinkedIn accounts to MAGgie™ to manage your social media posts. You can easily schedule, edit, and monitor posts across platforms.
3. **MySite:** Connect your WordPress account to create, edit, and save draft blog posts into the MySite backend directly from MAGgie™. You can manage all your content in one place, from drafting to adding to the agenda.

{% hint style="danger" %}
Due to platform restrictions imposed by Meta, we can only connect Facebook Pages or Instagram Creator and Business accounts to MAGgie™.&#x20;
{% endhint %}

<figure><img src="/files/HYGfZLyiIVFJPCGA7ZFA" alt=""><figcaption><p>Settings page</p></figcaption></figure>


# Add Account (Calendar+ Email)

## How to add your Google/Outlook account in MAGgie™?

Step 1: Go to MAGgie™ Web App and open the **Settings** tab.

Step 2: Click on the Connect button against the account (Google/Outlook) option that you want to add to MAGgie

<figure><img src="/files/XGLczMTeiybTlJfsgg3l" alt=""><figcaption></figcaption></figure>

***

### Part A: If you choose to add a Google Account

Step 3: Select or log in with the Google account associated with the calendar & email you want to add.

<figure><img src="/files/ZGjhRI8DbUr9y6uW8Y4D" alt=""><figcaption></figcaption></figure>

Step 4: The page below will open. Tick the "I'm not a robot" box and then click Next.

<figure><img src="/files/CHjpDeSIRWimwpPEvgHI" alt=""><figcaption></figcaption></figure>

Step 5: A page will open, displaying the account you wish to proceed with. Click Continue.

Step 6: A permission page will open. Click "Select all" and then click "Continue."

<figure><img src="/files/VT6MAbeFWltqmALR0EwT" alt=""><figcaption></figcaption></figure>

Step 7: Your Google account is now added to MAGgie™.

<figure><img src="/files/iDfL6dF8f9DafK5v4wka" alt=""><figcaption></figcaption></figure>

***

### Part B: If you choose to add an Outlook Account

Step 3: Log in with the Outlook account associated with the calendar & email you want to add.

<figure><img src="/files/y43inrIBkFagIzjZWitO" alt=""><figcaption></figcaption></figure>

Step 4: Allow the necessary permissions required to add your account to MAGgie™.&#x20;

{% hint style="info" %}
Please note that if you are using your Outlook account linked to your organization, it may ask for admin permissions. A box will appear in this case; write a reason and submit the request.&#x20;
{% endhint %}

Step 5: It may take up to 3-4 business days to get approval. Once approved, repeat the steps above, and your Outlook account will be successfully added to MAGgie™.&#x20;

Or, if it does not require any additional approval, it will be added immediately.

<figure><img src="/files/4tsPOCKzd7vMe6F1aayH" alt=""><figcaption></figcaption></figure>


# Connect Facebook Page

## **Ensure You Have a Facebook Page**

{% hint style="info" %}
If you already have a Facebook Page under your Facebook Account, proceed to the [**Next**](https://docs.mymaggie.ai/getting-started/integrations/connect-facebook-page#connect-your-facebook-page-to-maggie) step. If not, follow these steps to create one.
{% endhint %}

Step 1: Log in to Facebook and click on the **Menu** icon in the top-right corner.

<figure><img src="/files/57H0DAgTA6DvKZgybf8Q" alt=""><figcaption></figcaption></figure>

Step 2: Under the **Create** section, click on **Page**.

<figure><img src="/files/AsJrRUd5AaY2t51Hubbj" alt=""><figcaption></figcaption></figure>

Step 3: Fill in the necessary details and click **Create Page**.

<figure><img src="/files/syFQ4hMy8DYjaNFCFiDC" alt=""><figcaption></figcaption></figure>

**Step 4: You will be asked some more details after this, you can fill or choose to skip and your Facebook page will be created.**

## **Connect Your Facebook Page to** MAGgie™

Step 1: Go to the **Settings** tab in MAGgie™; click on **+Add Social** under the **Connect Social Account** section.

<figure><img src="/files/iSvsB0z50VvIRqQkW2iR" alt=""><figcaption></figcaption></figure>

Step 2: Select **Facebook** as the platform to connect.

<figure><img src="/files/RAjwQ44NZEVe6AhdNWg2" alt=""><figcaption></figcaption></figure>

Step 3: A Facebook login page will appear. If you're already logged in, you can continue with the same account or log in with a different one.

<figure><img src="/files/0fETX9VUPe8UNBxfnbhC" alt=""><figcaption></figcaption></figure>

Step 4: Click **"Connect" and select the appropriate option to connect your Facebook Pages. Then, click "Continue."**

<figure><img src="/files/zHobhRn5gt4HxwCXg6mL" alt=""><figcaption></figcaption></figure>

Step 5: Choose an option to connect a Business Page (if you have any) or mark the first option and click **Continue**.

<figure><img src="/files/7PjL6h3lEjMobvHZg1X3" alt=""><figcaption></figcaption></figure>

Step 6: Click **Save** to confirm your connection.

<figure><img src="/files/lLqLvAlE6Pb5g0zAa9Pc" alt=""><figcaption></figcaption></figure>

Step 7: A list of your Facebook Pages will be displayed. Select the page you want to connect, and then click the "Choose and Add account" button. Your page will be linked to MAGgie™.

<figure><img src="/files/mokPIRmeLp8XusdWRYeO" alt=""><figcaption></figcaption></figure>


# Connect Instagram Page

{% hint style="info" %}
Please note, to connect your Instagram to MAGgie™, you must first link your Instagram account to a Facebook Page
{% endhint %}

## **Link Instagram to Your Facebook Page**&#x20;

1. Go to your profile section on Facebook and then open your Facebook Page.
2. On the left-hand side under the **Manage Page** section, click on **Meta Business Suite**.
3. In Meta Business Suite, look for the options **Edit Facebook Page** and **Connect Instagram Profile**.
4. Click **Connect Instagram Profile**, log in to your Instagram account, and select **Business Account**.
5. Once done, your Instagram account will be linked to your Facebook Page.

&#x20;                                                     <mark style="background-color:blue;">**Follow this GIF for step-by-step instructions.**</mark>

<figure><img src="/files/3vkoZFg3E4EfzZmh3igS" alt=""><figcaption></figcaption></figure>

***

## **Connect Your Instagram Account to MAGgie**

Step 1: Go to the **Settings** tab in MAGgie™; click on **+Add Social** under the **Connect Social Account** section.

<figure><img src="/files/H0ItxD9YKNzomrJJc7Nq" alt=""><figcaption></figcaption></figure>

Step 2: Select **Instagram** as the platform to connect.

<figure><img src="/files/DW9VSWw4KUfrRPRd87kX" alt=""><figcaption></figcaption></figure>

Step 3: You will be redirected to the Facebook login page. Log in with your credentials & click **Continue**.

Step 4: (a) If your Facebook account is already connected, you will see a **Reconnect** button. Click **Reconnect** to display the Instagram account linked to your connected Facebook Page. Alternatively, click **Edit Previous Settings** to change your page and business selections.

<figure><img src="/files/r1Xn4h8jR8F4ilyep2o7" alt=""><figcaption></figcaption></figure>

Step 4: (b) If your Facebook account is not connected, you will see a **Connect** button, click on it, and follow the steps mentioned on the [Connect Facebook Page](https://docs.mymaggie.ai/~/changes/DEiahcFMYhyQWZevasG6/getting-started/integrations/connect-facebook-page?r=JkoZPtdpnQgGNLHqdYrB#connect-your-facebook-page-to-maggie) (step 4 onwards)

Step 5: Select the Instagram Page you want to connect, and you're done.

<figure><img src="/files/lMbTcJ9FT91ZXoFJyc5P" alt=""><figcaption></figcaption></figure>


# Connect LinkedIn

{% hint style="success" %}
You can connect your LinkedIn Account as well as a LinkedIn Page with MAGgie
{% endhint %}

## **Connect Your LinkedIn Account with** MAGgie™

Step 1: Go to the **Settings** tab in MAGgie™; click on the **+Add Social** under the **Connect Social Account** section.

<figure><img src="/files/cBylpmHbeCiXIASAlYaE" alt=""><figcaption></figcaption></figure>

Step 2: Select **LinkedIn Account** as the platform you want to connect.

<figure><img src="/files/MfWkm9JWRPYNzW6w3Ybt" alt=""><figcaption></figcaption></figure>

Step 3: A LinkedIn Login Page will open. Enter your LinkedIn account credentials and click on **Sign in.**

<figure><img src="/files/luSY09uX7Avt2GNqk1JF" alt=""><figcaption></figcaption></figure>

Step 4: A permission pop-up will open. Click **Allow**, and your LinkedIn account will be added to MAGgie™.

<figure><img src="/files/yEGB2ns4diw6pZllNAjg" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/7atHAwDtCCdvMvBpLRCp" alt=""><figcaption></figcaption></figure>

***

## How to create a LinkedIn Page?

Want to create and maintain a separate page on LinkedIn for your Travel Business?  Follow the steps below to create a LinkedIn Page:

Step 1: Log in to your LinkedIn account and click on the **"For Business"** icon in the top-right corner.

Step 2: A box will open, click on **"Create a Company Page +"** at the bottom.

<figure><img src="/files/C4UBjGFrEBeCB1gHVgkf" alt=""><figcaption></figcaption></figure>

Step 3: Fill in the details, and click on "**Create Page**"

<figure><img src="/files/GbEodGRGaIF4RbXyXUKa" alt=""><figcaption></figcaption></figure>

Step 4: Your LinkedIn Page is ready; go back to MAGgie™ and add this page by following the same steps, but select LinkedIn Page as the platform this time.


# Connect MySite (WordPress)

## Connect your MySite (WordPress)

{% hint style="info" %}
**Please ensure that you are logged into your MySite (WordPress) before attempting to connect it with MAGgie.**

If you are not logged into your MySite when starting the integration process, the system will first log you in and open the WordPress Editor. In this case, you will need to repeat the process once more to complete the connection successfully.
{% endhint %}

Step 1: Go to the **Settings** tab in MAGgie<sup>TM</sup> and look for the "Connect WordPress" section.

Step 2: Enter your site's URL and click on the **Connect** button.

{% hint style="warning" %}
If you are using a custom domain, add **"/wp-admin" to your website link when** pasting it in MAGgie. For example, if your website is <https://www.myblog.com>, enter  <https://www.myblog.com><mark style="color:purple;">**/wp-admin**</mark> in the site's URL field in MAGgie<sup>TM</sup>.
{% endhint %}

<figure><img src="/files/kqSInyjrqPH6EvfShRBD" alt=""><figcaption></figcaption></figure>

Step 3: The WordPress login page will open. Enter your credentials and click on the **Log In** button.

<figure><img src="/files/C84booQYEVJikrW9rNfn" alt=""><figcaption></figcaption></figure>

Step 4: After logging in, the **Authorize Application** page will open. Click "Yes, I approve this connection," and the connection will be completed.

<figure><img src="/files/0WOhvKyPhfXagi5jacGe" alt=""><figcaption></figcaption></figure>

## WordPress integration isn't working? <a href="#my-wordpress-integration-isnt-working" id="my-wordpress-integration-isnt-working"></a>

The majority of issues concerning Maggie's WordPress integration are due to either settings on the site's server/hosting or security plugins that have been installed on the site.

Unfortunately, it's difficult to debug these issues in the abstract, but it's recommended to:

* Check with your developer to see if there are any restrictions in place regarding your hosting that could prevent MAGgie<sup>TM</sup> from accessing your site's [WordPress REST API](https://developer.wordpress.org/rest-api/).
* Review your security plugins and consider disabling any that may prevent external services from sending requests to your site via the [REST API](https://developer.wordpress.org/rest-api/).

Some more specific issues that are routinely seen are:

* *When I try to integrate, I'm taken to a 404 page. This typically happens because Maggie has guessed at your site's URL structure and gotten it wrong.* This could be because you have a custom /wp-admin/ URL structure in place. It's not currently possible to integrate in these scenarios.
* *I see a message about application passwords being disallowed.* This typically happens because you have a plugin or other measure in place that blocks you from issuing application passwords. To get around this, you'll either have to remove that plugin (usually Wordfence) or configure it to allow application passwords.


# Support

If you need support, **email us at** [**maggie@outsideagents.com**](mailto:maggie@outsideagents.com)


# Clients

### Clients Onboarding in MAGgie™

With MAGgie™, your AI-powered travel assistant, managing client profiles is seamless. Before crafting personalized travel plans, you'll need to onboard your clients. MAGgie™ offers three simple ways to do this:

1️⃣ **Manual Entry:** Add clients individually by entering their details and preferences in the "Clients" tab.

2️⃣ **From MAGcrm:** Sync client profiles directly from MAGcrm with a single click, using the "Add to MAGgie" feature.

3️⃣ **Import Clients:** Save time by importing your entire client list in one go. Download your client data from MAGcrm, upload it to MAGgie, and let the system handle the rest.&#x20;

{% hint style="warning" %}
**Note:** If you encounter errors during bulk addition using the import client option, check for any extra commas in your file. Additional commas within rows can cause data to be shifted into the wrong fields, resulting in mismatches. See the example below:&#x20;
{% endhint %}

<figure><img src="/files/03aVbt0t8Yp5pIATN7qi" alt="" width="563"><figcaption></figcaption></figure>

Once onboarded, your clients’ details are readily available, so you can focus on delivering exceptional travel experiences. ✈️🌟


# Personalized Travel Tales

MAGgie<sup>TM</sup> helps you create highly personalized travel itineraries based on client preferences and the research you've saved.

## Inputting Client Information

* Enter client-specific details such as travel dates, preferences, and destinations. MAGgie™ uses this data to generate personalized itineraries.

<figure><img src="/files/L9KL6nam1KJYchD0PPHV" alt=""><figcaption></figcaption></figure>

***

## AI-Powered Itineraries

* Create stunning, AI-powered itineraries with GPT-4. MAGgie combines your research, client preferences, and supplier information from Outside Agents to create personalized travel plans.

<figure><img src="/files/WGORpQ6HbUebPtiIGO76" alt=""><figcaption><p>Example Travel Tale</p></figcaption></figure>


# Enhanced Research Tools

MAGgie™ organizes all your research and files in a structured and accessible manner.

## Folder Management

* Organize your saved pages, snippets, and files into folders for easy access. Create client-specific folders or organize research by destination, supplier, or trip type.

<figure><img src="/files/wT4ky5MStLuj2FTMuAEY" alt=""><figcaption></figcaption></figure>

***

## File Upload

* Upload PDFs or other documents directly into MAGgie™. You can add files such as supplier brochures, contracts, or itineraries to your research folders.
* Go to File -> Select upload file -> Attach File.&#x20;

<figure><img src="/files/VL0ufgvvIwpsf7IjbO25" alt=""><figcaption></figcaption></figure>


# On-Page Actions

This section explains how to save files. For Chat with AI go to the next section

MAGgie™ makes saving and chatting with information from the web easier for travel agents. Here’s how you can use MAGgie™ to manage research efficiently:

## Add Snippets

* Select and save specific text snippets from any webpage. Add relevant information to a client’s file or your personal research library for future use.

<figure><img src="/files/qaXaDm8KKHtpWxNwPsQn" alt=""><figcaption></figcaption></figure>

***

## Save Pages/Files

* Easily save entire web pages, specific sections, or essential files (like PDFs) directly to your research library. This feature enables you to reference key information for trip planning quickly.


# Chat with AI

Interact with MAGgie™’s AI to quickly gather insights from your saved files or external web pages.

## Answer all questions

* Ask questions, suppliers ’ sights from your saved research, and travel tales. MAGgie™’s AI can search through your documents and provide relevant information on demand.
* You can also ask MAGgie™ your questions directly from the chat.&#x20;

<figure><img src="/files/GPJUVH8lEKrpY5rynzSC" alt=""><figcaption></figcaption></figure>

***

## Webpage Interaction

* Engage directly with any webpage to extract important information. For example, ask MAGgie™ to summarize a supplier’s webpage or find key details for an upcoming trip.
* How to:&#x20;
  * Highlight any text on the page&#x20;
  * The on-page actions box would appear; click on “Chat with Maggie<sup>TM</sup>” and voilà!&#x20;

<figure><img src="/files/2jlqaEVn9w5HQ5PtHI3Z" alt=""><figcaption></figcaption></figure>

## Now MAGgie™ AI Chat is also available on its web app <a href="#ai-chat-in-web" id="ai-chat-in-web"></a>

**Ask, explore, and get insights—all with AI Chat.**\
Need a quick summary of a PDF? Want to ask a question using your saved research? Just drop it in, and let MAGgie™ Chat do the rest.

✨ **Looking for inspiration?**\
Dive into our Prompts Library to discover ideas and ready-to-use templates. You can customize any prompt with your own details.

❤️ **Mark your favourites.**\
Easily access your go-to prompts by marking them as favourites - they’ll be waiting for you in the Favourites section.

<figure><img src="/files/wNVyZcvToblLCylpJmWJ" alt=""><figcaption></figcaption></figure>


# MAGCRM Upload (Improved)

Learn how to use MAGgie’s MAGCRM Upload feature to instantly convert supplier confirmations, whether PDFs or booking emails - into ready-to-use trips and bookings inside MAGCRM.

## Turn Emails & PDFs into Trips & Bookings in MAGCRM

With MAGgie™ MAGCRM Upload, you can eliminate manual data entry and structure booking data in seconds.

Instead of copying and pasting from long confirmation emails or supplier PDFs, simply upload or forward them and let MAGgie extract the details for you.

This means:

* Faster workflows - create trips and bookings in under a minute
* Inbox-to-CRM automation - forward booking emails directly or upload a PDF
* Seamless integration - works inside your existing MAGCRM process

### How does it work?

You now have **two ways** to import booking data into MAGCRM.

### Option 1: Upload a Supplier PDF (Launched Previously)

1. **Open MAGgie Chrome Extension**

   * Locate the **Upload** icon (located on the right-hand side panel), and click on it.

   <figure><img src="/files/dmV27F9XJX3N5qpaWuoI" alt="" width="375"><figcaption></figcaption></figure>

2. **Upload your PDF**
   * Click inside the upload box → Browse your file & upload.

3. **Let MAGgie**<sup>**TM**</sup>**&#x20;parse the data**
   * MAGgie™ will automatically extract all trip and booking details.

### Option 2: Forward a Booking Email (New)

1. Forward any booking confirmation email (with or without attachments) to:

   <scan@mymaggie.ai>
2. Open the MAGgie™ Chrome Extension, go to the MAGCRM Upload section.

   Click the **Mail** tab ➔ Select the forwarded email ➔ Click **Parse**.
3. MAGgie™ will read the email and any attachments, then extract:
   * Supplier / Airline / Brand
   * Travel dates
   * Reservation / Booking number
   * Total price
   * Key booking details

## Importing the Parsed Data into MAGCRM

1. **Create a new trip:**

   * In MagCRM, create a blank trip
     * The "Import trip data" button would only appear on this page on TESS: <https://crm.myagentgenie.com/app/views/trip/add/general>)&#x20;
     * It would only be able to fill in the following fields: Trip Type, Start/End Date and Trip Description
   * In the Chrome Extension, locate the **copy** icon on top of the parsed data, and click on it to copy
   * Go back to the trip page in MAGCRM, click on **Import Trip Data** → Review → Save.

   <figure><img src="/files/ZKraPMprJ09h4ekETv9W" alt="" width="375"><figcaption></figcaption></figure>

2. **To add booking details:**

   * Inside your trip, go to **Bookings** → **Add New Booking**&#x20;
   * The "Import booking information" would only appear on the above page
   * Click **Import Booking Information** → Review → Make any corrections (e.g., select operator names from dropdown) → Save.

   <figure><img src="/files/n8002cvMlqFGC5DSwtpK" alt="" width="375"><figcaption></figcaption></figure>

{% hint style="warning" %}
**Note**: The Tour Operator field is a dropdown in MagCRM. Even if MAGgie<sup>TM</sup> pre-fills it, you must select the correct value from the dropdown again for MagCRM to accept and save it.

**Disclaimer:** AI can make mistakes. Please verify all information
{% endhint %}

{% hint style="info" %}
Go to the [Training Videos section](https://docs.mymaggie.ai/chrome-extension/pages/zLmoJH9XKUOXetPMkpmv#id-19.-how-to-create-trips-and-bookings-in-magcrm-instantly-with-maggie) to watch the full video tutorial.&#x20;
{% endhint %}


# AI Reply on Gmail

## Overview

MAGgie™'s **AI Reply** feature lets you respond to emails directly inside Gmail - faster, smarter, and without staring at a blank screen. Powered by AI, it understands the context of your conversation, suggests ready-to-use replies, and formats your response in your preferred tone and brand voice, all without leaving your inbox.

AI Reply is available via the **MAGgie™ Chrome Extension**, which you can install from the Chrome Web Store (in case you haven't installed it, yet)

## Getting Started

Once you install the MAGgie™ Chrome extension, AI Reply is **turned on by default**. You'll automatically see the MAGgie™ reply button inside Gmail - no extra setup needed.

## Step-by-Step Instructions

{% stepper %}
{% step %}

### Step 1: Open an Email in Gmail

Navigate to any email in your Gmail inbox. Just below the message, you'll see an **"AI Reply"** label alongside the MAGgie™ icon, indicating the feature is active and ready to use.
{% endstep %}

{% step %}

### Step 2: Click on AI Reply and Open the MAGgie Panel

Click that AI Reply button, and you'll see the reply window open along with the AI Reply panel. Once the panel opens, MAGgie™ will first **summarise the ongoing conversation** so you can confirm it has the right context before generating a reply
{% endstep %}

{% step %}

### Step 3: Choose or Write Your Reply

You have two options at this stage:

* **Use a suggested reply** - MAGgie™ provides ready-to-use reply options. Simply click one to use it.
* **Type your own instructions** - Enter specific instructions (e.g. *"I cannot attend the meeting. Do you have a recording?"*) and MAGgie™ will generate and format a response based on your input.
  {% endstep %}

{% step %}

### Step 4: Customise Your Preferences

Inside the panel, click the **Preferences dropdown** to tailor the reply to your communication style. You can adjust:

| Preference       | Description                                                  |
| ---------------- | ------------------------------------------------------------ |
| **Formality**    | Set how formal or casual the reply should be                 |
| **Tone**         | Choose the emotional tone of the message                     |
| **Email Length** | Control how long or concise the reply is                     |
| **Language**     | Select the language for the response                         |
| **Brand Voice**  | Apply your saved MAGgie brand voice for consistent messaging |

Once your preferences are set, click **Generate** to create your draft.
{% endstep %}

{% step %}

### Step 5: Review and Refine

After the draft is generated, you can:

* **Edit** it directly within the panel
* **Regenerate** it to get a fresh version
* **Refine** it further with additional instructions
  {% endstep %}

{% step %}

### Step 6: Insert and Send

When you're happy with the draft, click **Insert**. MAGgie™ will place the formatted response directly into your Gmail compose window. Review it one final time and hit **Send**.
{% endstep %}
{% endstepper %}

## Managing the AI Reply Feature

You are always in control of when and how MAGgie™ appears in Gmail. There are two ways to manage the feature:

{% stepper %}
{% step %}

### Option 1: Via the MAGgie™ Chrome Extension Settings

1. Click on the MAGgie™ Chrome extension icon in your browser
2. Go to **Settings**
3. Disable the **Email Reply** feature - this will hide the MAGgie™ button from Gmail entirely
4. If you want it back, you can come to this page and turn the toggle on.

<figure><img src="/files/lHEAionK3SyiKJTm9lBT" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Option 2: Close the Panel in Gmail

* Inside Gmail, click the small **"X"** on the top right corner of the AI Reply Button - to disable the feature.
  {% endstep %}
  {% endstepper %}

* AI Reply is **enabled by default** when you install the MAGgie™ Chrome extension.

* Your **brand voice** settings are managed inside MAGgie™ and automatically applied when selected in the preferences dropdown.

* For feedback or support, reach out to the MAGgie™ team directly.

{% hint style="info" %}
Go to the [Training Videos section](/web-application-1/ai-reply-on-gmail) to watch the full video tutorial.&#x20;
{% endhint %}


# Marketing Plan

MAGgie™'s web app helps travel agents create and manage detailed marketing plans that promote their travel services across different platforms.

## How it works

Agents can create a comprehensive marketing plan in just a few steps:

1. **Select Medium:** Choose the platforms you want to focus on, such as Instagram, Facebook, LinkedIn, Email, and Blog.
2. **Set Duration:** Select the duration you want to run the campaign (e.g., 1 week, 2 weeks, or 3 weeks).
3. **Post Frequency:** Decide how often you want to post content, such as daily, twice a week, or once a week.
4. **Content Brief:** Provide a short description of what you want to promote (e.g., "Promote honeymoon vacation packages").
5. **Motivation:** Input a goal or motivation to help guide your marketing efforts (e.g., "Grow my business and sell more packages").

<figure><img src="/files/QIMi5piufnjGb1Bmkd14" alt=""><figcaption></figcaption></figure>

Once completed, MAGgie™ generates a tailored marketing plan with AI-generated content suggestions for social media, email, and blog posts. You can add these to your agenda to receive notifications for tasks to be completed.&#x20;

{% hint style="info" %}
**Note:** Only one marketing plan can be active at a time. However, you can generate as many draft plans as you wish.&#x20;
{% endhint %}

All draft plans are stored under the "Marketing Plan" tab on the left-hand sidebar and can be activated at any time. If you activate a draft plan when an active plan is present, our system cancels the existing plan and activates the draft plan.&#x20;

<figure><img src="/files/Qt4O5qWX2B3Mp5FQzri8" alt=""><figcaption></figcaption></figure>


# Email

MAGgie™ makes it easy to draft and schedule emails using AI, saving time and ensuring consistent client communication.

## Creating AI Emails

* Draft emails for clients using MAGgie™'s AI. You can customize messages based on client preferences, upcoming trips, or new promotions.

<figure><img src="/files/TpnDKZ3Bdkn6ANP7aZ3p" alt=""><figcaption></figcaption></figure>

***

## Send or Schedule your Emails

* Once your email is drafted, send it immediately or schedule it for a specific date and time. You can add your email account to send your emails directly to your clients from MAGgie™.
* You can also add a reminder instead, so that MAGgie™ can remind you when it's time to send to your clients.&#x20;
* Click [**here**](https://docs.mymaggie.ai/web-application-1/marketing-campaign-and-content#emails) for the full tutorial Videos: (1) How to Draft Emails, (2) How to send & schedule.

<figure><img src="/files/EC6n6jILS9oE2SPflz8Z" alt=""><figcaption></figcaption></figure>


# Social Media&#x20;

{% hint style="info" %}
Please note that due to platform restrictions, we can only connect to Instagram (business or creator accounts), Facebook Pages, and LinkedIn (personal accounts and pages) accounts.
{% endhint %}

Similar to tools like Buffer, Canva, and the likes, MAGgie™ lets you create, schedule, and post social media content across platforms such as Facebook, Instagram, and LinkedIn.

## AI-Generated Posts

* MAGgie™ can suggest topics, captions, hashtags, and content based on travel themes, destinations, or specific packages you promote
* You can also write about what you want to post, and MAGgie™ will generate highly optimized posts for all platforms.&#x20;

<figure><img src="/files/NxlIr9FtNhoUfoaWUG60" alt=""><figcaption></figcaption></figure>

***

## Post Scheduling

* Schedule posts to publish at optimal times across various platforms. MAGgie™ makes it easy to plan your content calendar and helps you schedule posts with a single click.

{% hint style="info" %}
**Important:**&#x20;

* All scheduled posts would be automatically posted on the respective social media platforms.&#x20;
  * All scheduled posts that should be posted automatically on your behalf have a special icon. If you hover over it, you will see the text **"Scheduled."**&#x20;
* You can add posts to your agenda if you prefer not to have them published automatically. This action will remind you to post via a calendar notification, but it will not post on your behalf.&#x20;

{% endhint %}

## Adding Social Media Accounts to MAGgie™

Refer to the following links to add your social media accounts to MAGgie™:

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><a href="https://docs.mymaggie.ai/getting-started/integrations/connect-facebook-page">Connect Facebook</a> </td><td><a href="/files/ycIqfpmviRUjV16uGr9g">/files/ycIqfpmviRUjV16uGr9g</a></td></tr><tr><td><a href="https://docs.mymaggie.ai/getting-started/integrations/connect-instagram-page">Connect Instagram</a></td><td><a href="/files/KdTQ3ghH8KIkwY0au4U8">/files/KdTQ3ghH8KIkwY0au4U8</a></td></tr><tr><td><a href="https://docs.mymaggie.ai/getting-started/integrations/connect-linkedin">Connect LinkedIn</a></td><td><a href="/files/SYoNtDucHlTSm1ex2y86">/files/SYoNtDucHlTSm1ex2y86</a></td></tr></tbody></table>

Once you connect your social media accounts to MAGgie™, you can directly post your content from MAGgie™.&#x20;


# Unsplash Images

We have introduced **Unsplash images**, giving you access to a large library of **high-quality images directly within MAGgie™**.

You can now easily discover and add beautiful, relevant visuals to your social media posts in MAGgie™.&#x20;

{% stepper %}
{% step %}
Go to the **Social Media** tab and start creating a post as usual.
{% endstep %}

{% step %}
Click on the **image icon** to add images to your post. You will now see two options:

* **Upload from device**
* **Unsplash**<br>

  <figure><img src="/files/p9JUrvLeRUUi0bXD7Cyr" alt="" width="563"><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Select **Unsplash**.
{% endstep %}

{% step %}
If this is your first time using Unsplash:

* You'll be prompted to **accept Unsplash's License Agreement**
* Once accepted, you won't be asked again.<br>

  <figure><img src="/files/gV49K6dq4Fu3C3EiPXdk" alt="" width="563"><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Use the search bar to **find images by keyword**.
{% endstep %}

{% step %}
Browse the results:

* Hover over an image to preview it
* Click to select the image<br>

  <figure><img src="/files/VTWLE7fJYMuvT5LUBwkp" alt="" width="563"><figcaption></figcaption></figure>

{% endstep %}

{% step %}
After selecting an image:

* It will open in the editor
* You can crop it to your desired ratio
* Zoom in or out as needed
  {% endstep %}

{% step %}
Once you're satisfied, confirm to **add the image to your post**.
{% endstep %}

{% step %}
Repeat the steps to:

* Add more images from **Unsplash**, or
* Upload images from your **device**
  {% endstep %}
  {% endstepper %}

## Notes

* Unsplash images are free to use, subject to Unsplash's terms and conditions.
* You only need to accept the terms once.
* All selected images can be cropped (within permitted ratios) before being added to your post.


# Blogs

MAGgie™ helps agents maintain a consistent blogging schedule with AI-powered content creation and scheduling options.

## Creating AI-written Blogs

Write blog posts using MAGgie™’s AI. Provide a topic or key points, and MAGgie™ will generate a draft based on your input. You can edit and refine the content before finalizing it.

<figure><img src="/files/sSOCqnnhPeVoekSlhhB3" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
**Disclaimer:** We strongly advise you to verify AI-written blog drafts, make manual tweaks, and add images to give your posts a personal touch before publishing.
{% endhint %}

***

## Syncing WordPress Drafts

MAGgie™ allows you to sync your MySite website so that blog posts can be saved directly into your WordPress as drafts. This action will enable you to manage and review content through the MySite editor directly before scheduling it for posting. Go to the [Connect MySite](https://docs.mymaggie.ai/getting-started/integrations/connect-mysite-wordpress) (WordPress) page to learn how to connect WordPress with MAGgie™.

***

## Adding Blog Posts to the Agenda

MAGgie™ helps you stay organized by adding your blog post tasks to your agenda. You will receive a reminder to post the content on WordPress at the scheduled time.&#x20;

{% hint style="warning" %}
It is essential to note that MAGgie™ does not automatically post to WordPress, but it ensures to remind you to post manually.
{% endhint %}


# Destination Guides

Destination Guides in MAGgie help travel agents quickly access city-wise travel insights to craft detailed itineraries.

<figure><img src="/files/9HvAMPncfpO4MuKCMo5s" alt=""><figcaption></figcaption></figure>

## 🔎 Searching for Destination Guides

You can search for destination guides using multiple filters to find the most relevant information:

* **Country** – Find guides specific to a country.
* **Continent** – Broaden your search across continents.
* **Region** – Search guides based on geographical regions (e.g., Southeast Asia, Western Europe).
* **Setting** – Filter by travel setting, such as **beach**, **mountain**, **urban**, or **rural** destinations.
* **Seasons** – Find destinations that are ideal for specific seasons, such as **summer**, **winter**, **spring**, or **autumn**.

## 📖 What’s Included in a City Guide?

<figure><img src="/files/9muzH8Ah5AxKo6UU9Fy9" alt=""><figcaption></figcaption></figure>

Each destination guide provides key travel information, including:

📍 **City Overview** – A brief introduction to the city.

✈️ **How to Get There** – Details on flights, trains, and other transport options.

🏛 **City Attractions** – Must-see landmarks, historical sites, and cultural hotspots.

🎡 **Kids Attractions** – Family-friendly activities and entertainment.

🍽 **Restaurants** – Top dining options, including local favourites and fine dining.

🍸 **Nightlife & Bars** – Best spots for nightlife, from cozy pubs to vibrant clubs.

🛍 **Shopping Centers** – Popular markets, malls, and unique shopping districts.

🌤 **Best Time to Visit** – Seasonal recommendations for the best experience.

💡 **Tips** – Essential travel tips, local customs, and insider advice.

## 📂 Available Actions

📍 City-wise guides to help agents craft detailed itineraries.&#x20;

🌍 Public shareable web links (without logo branding) with your contact email.&#x20;

📄 Download & share as PDFs – with your own logo for a professional touch.&#x20;


# Agenda and Task Management

Manage your daily tasks and agendas with ease. MAGgie™’s agenda feature helps keep track of deadlines, scheduled posts, emails, and upcoming client tasks.

## Task Management

* Create and organize tasks related to client work, marketing campaigns, and more. Assign deadlines and priorities to keep your workflow organized and efficient.

<figure><img src="/files/EgAmOfw8Ocrft91Vh48T" alt=""><figcaption></figcaption></figure>

***

## Calendar Sync

* Sync your Google Calendar or Outlook to manage reminders, tasks, and scheduled posts directly from MAGgie™. Go to the Add Calendar page for step-by-step instructions to add a Calendar.

## ☑︎ Latest Updates in Agenda

We have made some **incredible improvements to the Agenda feature in MAGgie™** — designed to make your daily planning faster, more intuitive, and fully customizable.

From drag-and-drop list reordering to color-coded task management and direct calendar rescheduling — the upgraded Agenda helps you plan better, your way.


# Analytics

The Analytics module gives you a clear picture of your performance and progress as a travel advisor.

### ✨ Why It Matters

Analytics isn’t just about numbers, it’s about giving you the insights to:

* Understand your strengths and growth areas
* Track sales and commission performance
* See how marketing activities impact client relationships
* Stay motivated by visualizing training achievement

### 📊 Overview of Analytics Tab in MAGgie™

The top section provides a **snapshot of your performance index**, badges earned, and activity summary. You’ll also see a personalized note from MAGgie™, offering tailored guidance based on your activity, helping you focus on areas that drive growth.

<figure><img src="/files/jdpTNreHnWbi7b53yP1T" alt=""><figcaption></figcaption></figure>

### I. Sales Analytics 💰

Sales dashboards let you track results across three key areas:

* **Sales** – Track total and average sales, compare with cohort benchmarks, and view sales trends over time.
* **Commission** – Monitor commissions earned and average commission amounts, alongside cohort comparisons.
* **Transactions** – Review total transactions, transaction velocity, and how you rank against peers.

<figure><img src="/files/7TBqOBIjvtVFNJFkMxZn" alt=""><figcaption></figcaption></figure>

### II. Marketing Dashboard 🔈

The marketing dashboard captures the **activities you complete within MAGgie™** that support your client outreach and engagement efforts. These include:

* **Clients created and onboarded**
* **Research files generated** (building research notes or trip references).
* **Travel Tales and marketing plans created** (producing client-facing content and campaigns).
* **Chats** **with MAGgie™**

<figure><img src="/files/JykFbldhC6YIVIcWEhhn" alt=""><figcaption></figcaption></figure>

These metrics show how actively you’re using MAGgie’s marketing tools and how that activity contributes to building stronger client relationships and business growth.

### III. Training Overview 📖

The training dashboard highlights the **badges earned, courses completed, and ongoing learning progress**. It provides a breakdown by category (e.g., Destinations, Marketing, Luxury, Business Development), showing both completion rates and badges achieved.

<figure><img src="/files/8hJHbpcTAcea3sPdnWnz" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
For information on how your group is defined, refer to the "[**Understanding Your Group**](https://docs.mymaggie.ai/web-application/nudges#id-4.-understanding-your-group)" section under Nudges.
{% endhint %}


# Nudges

AI-generated guidance delivered inside Chrome Extension + Web App to help advisors take the next best action

### 1. **Where You See Nudges**

{% tabs %}
{% tab title="1.1 In the Chrome Extension " %}
When you're using the MAGgie Chrome Extension, you see all the different module icons on the right-hand side. Nudges appear when you click the Genie icon, located just above the MAGCRM Data tab.&#x20;

<figure><img src="/files/V6U1J18k8uMPSWO6Z0u0" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="1.2 In the Web App" %}
Inside the main MAGgie<sup>TM</sup> web app, Nudges appear when you click the **jumping MAGgie**<sup>**TM**</sup>**&#x20;icon on the top right corner** of your homepage. Here, they act as a glance indicator - showing you personalized recommendations the moment you log in, without waiting for a workflow trigger.

<div data-full-width="false"><figure><img src="/files/2GEgGJnpGDBoMLKiyX9l" alt=""><figcaption></figcaption></figure></div>
{% endtab %}
{% endtabs %}

***

### **2. Controlling Your Nudges (Settings)**

MAGgie<sup>TM</sup> gives you complete control over the types of Nudges you want to receive. You can enable or disable entire categories or individual subcategories, ensuring that the recommendations you receive always align with your goals and workflow.

You can manage all your Nudge preferences from inside your MAGgie<sup>TM</sup> Web App.

To access them:

Go to **Settings → MAGgie’s Suggestions**

<figure><img src="/files/Uqq4nUbQzNDunCgaZuBD" alt=""><figcaption></figcaption></figure>

***

### 3. How Nudges Work&#x20;

#### **3.1 Why You Receive a Nudge**

Nudges are personalized to you. We focus on your sales, training, and marketing data to identify your strengths compared to users like you, as well as more advanced users, to show you where they have found success. We don’t funnel every user down the same path; we focus on “users just like you.”

#### 3.2 What “Users Like You” Means

We examine factors such as your industry, geolocation, and the time of year your business focuses on, and identify where more advanced users have achieved success. So, if you make your money in cruises, hotels, resorts, or any hybrid in between, as well as if you make all of your money before the holidays or year-round. We aren’t funneling every user down the same path; we recognize that not everyone is the same, so we focus on paths to success that relate to you, based on the success of other salesmen.

#### 3.3 Why Certain Courses Are Recommended

For a course to be recommended, we focus on two things:&#x20;

1. How many users have gotten sales growth after completing it
2. How many users in the same industry have taken the same courses as you have?

This isn’t just growth from new users, but also growth from established salesmen who, after completing this course, have seen a significant difference in their sales the following month compared to the month prior.

Doing this allows us to find courses that users like you have taken, as well as ones that have the fastest and most dramatic turnaround to help you get back out there. It’s up to you whether to take these courses, but if we recommend them, it is because both the average user and users like you have achieved sales growth after taking this course.&#x20;

***

### 4. Understanding Your Group

All Nudges you receive are personalized based on the group you belong to - whether you’re a **Newbie**, **Intermediate**, **Advanced**, or **Master**. MAGgie<sup>TM</sup> uses your activity to understand which stage you’re currently in and tailors the Nudges accordingly, so the guidance you see always matches your level and goals.

You’ll also see this same group reflected on your [**Performance Analytics Dashboard**](https://app.mymaggie.ai/analytics), where you can compare your progress with others in your group. This means your groups, Nudges, and analytics all work together.

#### 4.1 How MAGgie<sup>TM</sup> Determines Your Group

Grouping is done by what you have done so far on our platform. It’s a combination of:

* **Sales activity** – size and frequency of your bookings
* **Training usage** – how many courses you’ve completed and how recently
* **Marketing usage** – how actively you use MAGgie’s marketing tools
* **Recency** – older actions lose weight after 6 months and again after 1 year

Because activity naturally “ages,” you may move down a group over time; this is normal. You can always move back up by returning to the actions that previously helped you grow.

#### 4.2 Group Types

{% tabs %}
{% tab title="Newbie" %}
Users in this group are typically new and have completed the initial onboarding.\
The fastest way to move beyond the Newbie level is to take **training courses**. Even without sales, completing a handful of courses can move you up because training strongly correlates with generating larger sales within 30 days.

> **Small early sales + a few courses = quickest path to the next group.**
> {% endtab %}

{% tab title="Intermediate" %}
These users have already demonstrated their ability to secure sales or have become top performers in our learning modules.\
To move up from Intermediate, the focus shifts to **closing larger sales**. Consistent performance and stronger deal sizes help elevate you to the next tier.
{% endtab %}

{% tab title="Advanced" %}
&#x20;Users in this group have consistently demonstrated the ability to land **large sales**. They understand the process, use their skills confidently, and are working toward bigger goals.\
To progress further, MAGgie<sup>TM</sup> recommends engaging with the **Marketing Platform**, as this is typically the next major driver of sustained growth.
{% endtab %}

{% tab title="Master" %}
Master-level users utilize **all major tools** offered by MAGgie and consistently land sales that are well above the average. To remain in this group, we encourage the continued use of both marketing tools and ongoing training.

> Masters are role-model users, MAGgie<sup>TM</sup> often uses their patterns as examples for other groups.
> {% endtab %}
> {% endtabs %}


# Getting started with MAGgie™

### 1. How to download MAGgie™ Chrome Extension?

{% embed url="<https://youtu.be/3kJsW2SZut0>" %}

### 2. A Quick Tour: Explore amazing features of MAGgie™

{% embed url="<https://youtu.be/8ku-DH00zRo>" %}


# Onboarding Clients

### 3. Onboard a client to MAGgie™ - One client at a time

{% embed url="<https://youtu.be/3_TQuiXPn5I>" %}

### 4. Onboard all your clients to MAGgie™ at once

{% embed url="<https://youtu.be/Tt1ppn50bAo>" %}


# Generating Travel Tales

### 5. Creating Trips with MAGgie™

{% embed url="<https://youtu.be/KCNbeWQfX2U>" %}


# Exploring AI Chat & Research Tools

### 6. Discover MAGgie™'s AI Chat Feature - Chrome Extension

{% embed url="<https://youtu.be/eaHlE3t4cUM>" %}

### 7. Explore AI Chat on MAGgie™'s  Web-app

{% embed url="<https://youtu.be/94vdx23dDvw>" %}

### 8. Research like a Pro with MAGgie™

{% embed url="<https://www.youtube.com/watch?v=Kiob39c0EZE>" %}


# Integrations with MAGgie

### 9. Sync your Google/Outlook Accounts (Calendar + Email)

{% embed url="<https://youtu.be/tJBHrA0PfEk>" %}

### 10. Add your Social Media Accounts to MAGgie™ (LinkedIn)

{% embed url="<https://youtu.be/pCo8-snP_mU>" %}

### 11. Add your Social Media Accounts to MAGgie™ (Facebook)

{% embed url="<https://youtu.be/8er-SIZLEaY>" %}

### 12. Add your Social Media Accounts to MAGgie™ (Instagram)

{% embed url="<https://youtu.be/S6OoCw7XuWQ>" %}

### 13. Sync your MySite (WordPress) with MAGgie™

{% hint style="info" %}
**Please ensure that you are logged into your MySite (WordPress) before attempting to connect it with MAGgie.**

If you are not logged into your MySite when starting the integration process, the system will first log you in and open the WordPress Editor. In this case, you will need to repeat the process once more to complete the connection successfully.
{% endhint %}

{% hint style="warning" %}
If you are using a custom domain, add **"/wp-admin"** to your website link when pasting it in MAGgie. For example, if your website is <https://www.myblog.com>, enter  <https://www.myblog.com><mark style="color:purple;">**/wp-admin**</mark> in the site's URL field in MAGgie<sup>TM</sup>.
{% endhint %}

{% embed url="<https://youtu.be/n_IUU0RDiMY>" %}


# Marketing Campaign & Content

### 14. Create tailored Marketing Plans with MAGgie™

{% embed url="<https://youtu.be/MWei2REWss8?si=kWmdo4bbRQusyRfj>" %}

### 15. Draft & streamline your Email Campaigns with MAGgie™ <a href="#emails" id="emails"></a>

{% embed url="<https://www.youtube.com/watch?v=RxEm2lZ4Ld4>" %}

{% hint style="warning" %}

## New Update: 9th April 2025 |  You can now send emails directly from MAGgie.&#x20;

{% endhint %}

{% embed url="<https://youtu.be/qM3EObl4yvM>" %}

### 16. Create drafts and post on your Social Media Pages/Accounts

{% embed url="<https://youtu.be/PBfinlwwzYk>" %}

### 17. Create Blog drafts with MAGgie™&#x20;

{% embed url="<https://youtu.be/9CDzzZMPjog>" %}

## &#x20;


# Destination Guides

### 18. Share Personalized City Guides with Your Clients

{% embed url="<https://youtu.be/8KPXHwZi9nM>" %}


# Brand Voice

Brand Voice lets you teach MAGgie™ to write like you. Upload writing samples (emails, posts, blogs) to create custom tones, tagged by use case. Select a voice when generating content for output.

### 19. Add your Brand Voice so that MAGgie™ can *sound just like you.*

{% embed url="<https://youtu.be/-i9P2mLLAOY>" %}


# Agenda

This page highlights the latest improvements made to the Agenda feature in MAGgie™ — designed to make your daily planning faster, more intuitive, and fully customizable.

### 20. Walkthrough: New Agenda Features You’ll Love

{% embed url="<https://youtu.be/RBIqogsxkPc>" %}

### 21. Set up Recurring Tasks in MAGgie Agenda

{% embed url="<https://youtu.be/EjdupGukBXI>" %}


# MAGCRM Upload

### 22. How to create trips & bookings in MAGCRM instantly with MAGgie

#### Option 1: Upload a Supplier PDF (Launched Previously)

{% embed url="<https://youtu.be/4O7e5ZD0eG8>" %}

#### Option 2: Forward a Booking Email (New)

{% embed url="<https://youtu.be/ojmDsEXqmzE>" %}


# AI Reply on Gmail

### 23. How to use MAGgie's AI Reply feature in Gmail?

{% embed url="<https://youtu.be/93LV9FFavE4>" %}


# What's New in MAGgie™?

Stay up to date with the latest features, improvements, and updates in MAGgie™. This section highlights newly added or updated tutorials to help you accomplish more - faster, smarter, and seamlessly.

<table data-view="cards"><thead><tr><th></th><th></th><th data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><a href="https://youtu.be/EjdupGukBXI">Setup recurring  tasks in to MAGgie’s Agenda </a></td><td>Updated on 04th Jun, 2025</td><td><a href="/pages/VWl3kJJHvtmm1Wz3WJie">/pages/VWl3kJJHvtmm1Wz3WJie</a></td><td><a href="/files/5mOpUSAT0QyGMGp0wsCh">/files/5mOpUSAT0QyGMGp0wsCh</a></td></tr><tr><td><a href="https://youtu.be/RBIqogsxkPc">Explore latest updates in Agenda</a></td><td>Updated on 26th May, 2025</td><td><a href="/pages/VWl3kJJHvtmm1Wz3WJie">/pages/VWl3kJJHvtmm1Wz3WJie</a></td><td><a href="/files/w5PjGmeDhgeLqtJxhTef">/files/w5PjGmeDhgeLqtJxhTef</a></td></tr><tr><td><a href="https://youtu.be/-i9P2mLLAOY">Make MAGgie™ <em>sound just like you</em></a></td><td>Updated on 7th May, 2025</td><td><a href="/pages/x7Xm6O7nYi0SSTA71SOV">/pages/x7Xm6O7nYi0SSTA71SOV</a></td><td><a href="/files/3CmWtZ5pASgN6Ofw5V6q">/files/3CmWtZ5pASgN6Ofw5V6q</a></td></tr><tr><td><a href="https://youtu.be/94vdx23dDvw"><mark style="color:blue;">AI Chat is now on web app! Prompts, Favourites &#x26; more.</mark></a></td><td>Updated on 10th Apr, 2025</td><td><a href="/pages/1x2AbsJuKgEuuoqNMXKD">/pages/1x2AbsJuKgEuuoqNMXKD</a></td><td><a href="/files/AlMjgKcLhmN4Kl5xUBsk">/files/AlMjgKcLhmN4Kl5xUBsk</a></td></tr><tr><td><a href="https://youtu.be/qM3EObl4yvM"><mark style="color:blue;">Send emails to your clients directly from MAGgie</mark></a></td><td>Updated on 9th Apr, 2025</td><td><a href="/pages/aqbKEtZ7m8XdPyFw82A8">/pages/aqbKEtZ7m8XdPyFw82A8</a></td><td><a href="/files/SIMLDwBPUgHyBwnTFQBv">/files/SIMLDwBPUgHyBwnTFQBv</a></td></tr><tr><td><a href="https://youtu.be/8KPXHwZi9nM"><mark style="color:blue;">Explore beautifully curated Destination Guides</mark></a> </td><td>Updated on 17th Mar, 2025</td><td><a href="/pages/iLY0bX1wNRxxp7qBjLGQ">/pages/iLY0bX1wNRxxp7qBjLGQ</a></td><td><a href="/files/039FVTtrYeZ7GXDb3lsp">/files/039FVTtrYeZ7GXDb3lsp</a></td></tr></tbody></table>


# General

1. <mark style="color:purple;">**I have downloaded MAGgie's Chrome Extension - where can I find it?**</mark>\
   \
   You can find the MAGgie Chrome Extension by clicking on the Puzzle icon on your browser. Once you click on the Puzzle icon a list of all your downloaded chrome extensions will appear, you can click on the Pin against MAGgie and now a Genie icon will appear next to the Puzzle icon. Whenever you want to open MAGgie, click on the Genie icon and explore the features you can use with MAGgie.<br>

   <figure><img src="/files/WS7sL4Xi3cWN2BHPOO6p" alt="" width="375"><figcaption></figcaption></figure>
2. <mark style="color:purple;">**I marked a few tasks on my Agenda as done, and they disappeared. I want to see them and change the status of one of them. How can I do that?**</mark>\
   \
   To view the tasks that have been marked as done, click the <mark style="color:green;">**tick mark icon**</mark> next to the title **"Agenda"**. Clicking it once will display all your tasks—**completed tasks will have a strikethrough**, while pending tasks will appear normally.\
   To re-add a completed task to your agenda, click the checkbox next to the respective task. This will undo the completion and bring the task back to your active agenda. \ <mark style="background-color:purple;">Here is a GIF for your reference:</mark><br>

   <figure><img src="/files/L23x9z6Kj70ECDYEKu6J" alt=""><figcaption></figcaption></figure>


# unsplash\_guide

You can now add high-quality images from Unsplash directly while creating your social media posts in MAGgie™.

{% stepper %}
{% step %}

### Go to the Social Media tab

Go to the **Social Media** tab and start creating a post as usual.
{% endstep %}

{% step %}

### Add an image

Click on the **image icon** to add images to your post. You will now see two options:

* **Upload from device**
* **Browse Unsplash**
  {% endstep %}

{% step %}

### Select Browse Unsplash

Select **Browse Unsplash**.
{% endstep %}

{% step %}

### Accept the terms if prompted

If this is your first time using Unsplash:

* You'll be prompted to **accept Unsplash's terms and conditions**
* Once accepted, you won't be asked again
  {% endstep %}

{% step %}

### Search for images

Use the search bar to **find images by keyword**.
{% endstep %}

{% step %}

### Browse the results

Browse the results:

* Hover over an image to preview it
* Click to select the image
  {% endstep %}

{% step %}

### Edit the selected image

After selecting an image:

* It will open in the editor
* You can crop it to your desired ratio
* Zoom in or out as needed
  {% endstep %}

{% step %}

### Add the image to your post

Once you're satisfied, confirm to **add the image to your post**.
{% endstep %}

{% step %}

### Add more images if needed

Repeat the steps to:

* Add more images from **Unsplash**
* Upload images from your **device**
  {% endstep %}
  {% endstepper %}

{% hint style="info" %}
**Notes**

* Unsplash images are free to use, subject to Unsplash's terms and conditions.
* You only need to accept the terms once.
* All selected images can be edited before adding to your post.
  {% endhint %}